Front Desk Guest Services Pro | Perks & Career Growth

Phoenix American Hospitality LLC; New Orleans (LA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan

Term Life and AD&D Insurance

Employee Incentive Program

Voluntary Life Insurance

Résumé du poste

PAH Management is seeking a Guest Services Associate at a Metairie, LA property to manage front desk operations, ensure smooth check-in/out, and handle guest inquiries with a professional, hospitable approach.

You will process payments, coordinate guest requests, and provide information on hotel services, amenities, and local attractions, while maintaining accuracy and a positive attitude in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required, preferably in a hotel or related field.
• Ability to multitask, remain detail-oriented, and stay service-centric in a fast-paced position with constant guest interaction.
• Ability to evaluate and select among alternative courses of action quickly and accurately, and to work well in stressful, high-pressure situations.
• Ability to communicate information and ideas clearly, and to effectively listen to and understand the concerns and issues raised by co-workers and guests.

Responsabilités

• Check guests in and out and make reservations and confirmations.
• Process all payments according to established hotel requirements, including cash and credit card handling procedures.
• Communicate with guests and co-workers, relay pertinent information using logbooks, and coordinate guest requests for services.

Connaissances

Customer service experience

Multitasking

Communication skills

Stress management

Formation

High school diploma or equivalent

Outils

PMS

Description du poste

PAH Management is seeking a Guest Services Associate at a Metairie, LA property to manage front desk operations, ensure smooth check-in/out, and handle guest inquiries with a professional, hospitable approach.

You will process payments, coordinate guest requests, and provide information on hotel services, amenities, and local attractions, while maintaining accuracy and a positive attitude in a fast-paced environment.