Front Desk Agent

Pier House; Linthicum (MD); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Hilton Garden Inn BWI Airport in Linthicum is seeking a guest services associate to warmly welcome guests, check them in and out, and support pre-registration when needed.

You will post charges, handle cash and payments accurately, and maintain fluency with the Front Office system for daily transactions. This role requires teamwork and flexibility, including nights and weekends.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Enjoy working as part of a team to provide great guest experiences.
• Ability to operate standard office equipment and computer systems.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office system and daily transactions.
• Manage cash handling including payments and changes.
• Review reservations and block rooms accordingly.
• Understand hotel rates, discounts, and procedures.
• Take same-day reservations and follow cancellation/relocation policies.

Skills

Customer service

Team player

Strong work ethic

Communicate effectively

Tools

Front Office system

Cash handling

Job description

1516 Aero Drive, Linthicum, Maryland 21090

Welcome to Hilton Garden Inn BWI Airport hotel in Linthicum, located five minutes from Baltimore/Washington International Airport (BWI). We're a modern hotel set in a corporate park, with easy access to Fort Meade in Annapolis Junction. Baltimore Convention Center, Oriole Park/Camden Yards, Royal Farms Arena and Ravens Football Stadium are eight miles away.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Baltimore Hilton Garden-BHG

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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