Front Desk Agent

Murrieta Hot Springs Resort; Linthicum (MD); Hybrid; USD 31,000 - 39,000; Full time

Job summary

Hilton Garden Inn BWI Airport in Linthicum seeks a friendly front desk agent to greet guests, check them in and out, and assist with reservations. You will post charges, manage cash accurately, and maintain a smooth front desk operation.

The role requires strong communication, a team spirit, and the ability to work varied shifts including nights, weekends, and holidays. A customer-focused attitude and comfortable use of the Front Office system are essential.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team environment focused on delivering great guest experiences.
• Ability to work in an office environment with desk work and computer usage.

Responsibilities

• Greet and check guests in/out, assist with pre-registration and reservations.
• Post charges accurately and manage front desk transactions.
• Maintain working knowledge of Front Office system and daily transactions.
• Review reservations, block rooms, and follow cancellation procedures.
• Understand hotel rates, discounts, and same-day reservations.

Skills

Verbal and written communication

Team player

Flexible schedule

Customer service orientation

Job description

1516 Aero Drive, Linthicum, Maryland 21090

Welcome to Hilton Garden Inn BWI Airport hotel in Linthicum, located five minutes from Baltimore/Washington International Airport (BWI). We're a modern hotel set in a corporate park, with easy access to Fort Meade in Annapolis Junction. Baltimore Convention Center, Oriole Park/Camden Yards, Royal Farms Arena and Ravens Football Stadium are eight miles away.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Baltimore Hilton Garden-BHG

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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