Front Desk & Guest Services Pro

Home2 Suites by Hilton Alcoa Knoxville Airport; Alcoa (TN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Dental

Vision

Life Insurance

Critical Illness

Hospital

FSA

401(k) match

Travel Discounts

Referral bonuses

Telehealth (MDLIVE)

Daily pay with ZayZoon

Job summary

Home2 Suites by Hilton Alcoa Knoxville Airport is hiring a Front Desk Agent to warmly welcome guests, manage registrations, verify billing, and assist with reservations. The role emphasizes professional, friendly service and accurate handling of room details and rates.

The position involves handling guest inquiries, providing local recommendations, and maintaining brand standards while delivering proactive, high-quality service in a fast-paced hotel setting.

Qualifications

• Guest service experience preferred.
• Strong attention to detail and accuracy.
• Team player with a positive, professional attitude.
• Excellent organizational and time-management abilities.
• Clear written and verbal communication skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly during check-in/check-out and verify information.
• Process registrations, secure payments, and review billing as needed.
• Confirm room details, rates, and selections for guests.
• Create and code electronic room keys for access control.
• Assist guests with reservations and special requests promptly.
• Resolve guest concerns researching solutions to ensure satisfaction.
• Deliver service that consistently exceeds guest expectations.
• Anticipate needs and provide proactive recommendations.
• Follow brand standards while implementing creative solutions.
• Maintain knowledge of hotel amenities, rates, packages, and promotions.
• Build professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service

Attention to detail

Team player

Organizational skills

Verbal communication

Multitasking

Job description

Home2 Suites by Hilton Alcoa Knoxville Airport is hiring a Front Desk Agent to warmly welcome guests, manage registrations, verify billing, and assist with reservations. The role emphasizes professional, friendly service and accurate handling of room details and rates.

The position involves handling guest inquiries, providing local recommendations, and maintaining brand standards while delivering proactive, high-quality service in a fast-paced hotel setting.