Front Desk & Guest Services Leader

Es Santa Ana Llc; Santa Ana (CA); On-site; USD 40,000 - 54,000; Full time

Job summary

Es Santa Ana Llc is seeking a Front Desk Supervisor to assist the Front Desk Manager in overseeing daily front office operations at the hotel in Santa Ana, CA.

You will motivate the front desk team, handle reservations, guest requests, and ensure accurate check-in/check-out, billing, and follow safety procedures. A professional demeanor and strong communication are essential.

Two years of supervisory experience and proficiency with the hotel POS system are preferred.

Qualifications

• Minimum two years of Front Desk Supervisor experience.
• Excellent verbal and written English communication.
• Proficiency with hotel POS systems and daily transactions.
• Strong typing and organizational skills.

Responsibilities

• Oversee front desk staff and assist the Front Desk Manager.
• Coordinate with housekeeping and other departments for guest requests and room status.
• Ensure accurate billing, guest charges and safe operations.
• Train and develop front desk staff; manage schedules and timekeeping.

Skills

Two years Front Desk Supervisor exp

POS system proficiency

English communication

Typing/organization

Computer literacy

Education

High school diploma or equivalent

Tools

ONQ PM

POS system

Job description

Es Santa Ana Llc is seeking a Front Desk Supervisor to assist the Front Desk Manager in overseeing daily front office operations at the hotel in Santa Ana, CA.

You will motivate the front desk team, handle reservations, guest requests, and ensure accurate check-in/check-out, billing, and follow safety procedures. A professional demeanor and strong communication are essential.

Two years of supervisory experience and proficiency with the hotel POS system are preferred.