Front Desk & Guest Services Lead

Atrium Hospitality; Goodlettsville (TN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Tuition reimbursement

DailyPay

Discounts on brands and services

Job summary

Atrium Hospitality is hiring at Goodlettsville TownePlace Suites in Goodlettsville, TN. You will oversee front desk operations and handle guest check-ins and check-outs with warmth and accuracy.

You’ll train new team members, resolve guest issues quickly, and help with daily tasks like event sheets, business center support, and keeping the lobby guest-ready. Strong hospitality experience is valued.

Qualifications

• Customer service experience and patience.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent.
• Tech-savvy with hotel systems and software.
• Able to lift up to 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with accuracy and warmth.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with event sheets, business center support, and lobby upkeep.

Skills

Customer service

Leadership experience

Tech-savviness

Communication

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

Atrium Hospitality is hiring at Goodlettsville TownePlace Suites in Goodlettsville, TN. You will oversee front desk operations and handle guest check-ins and check-outs with warmth and accuracy.

You’ll train new team members, resolve guest issues quickly, and help with daily tasks like event sheets, business center support, and keeping the lobby guest-ready. Strong hospitality experience is valued.