Front Desk & Guest Services Associate | Growth & Perks

Hilton Garden Inn Gastonia; Gastonia (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Voluntary Life & AD&D

STD & Critical Illness Insurance

401K with Employer Contribution

Hotel discounts

Employee Referral Program

Paid Time Off (PTO)

Bonus potential

Career growth opportunities

Supportive work environment

Brand variety of 10 hotel brands

Job summary

Hilton Garden Inn Gastonia is seeking a Front Desk Agent/Guest Services Rep in Gastonia, NC. You will be the first point of contact for guests, delivering friendly, professional service during check-in and check-out and guiding them on local attractions and hotel facilities.

The role emphasizes strong communication, cash handling, multitasking, and the ability to resolve guest issues promptly in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent required; hospitality education a plus.
• Previous customer service or hotel front desk experience preferred.
• Strong communication and problem-solving abilities; able to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly and provide professional check-in/check-out experiences.
• Assist guests with inquiries and information about facilities, amenities, and local attractions.
• Handle guest complaints promptly to ensure satisfaction.
• Manage reservations, bookings, and verify guest details across channels.
• Process transactions, balance cash drawer, and complete daily reports.

Skills

Interpersonal communication

Verbal communication

Customer service

Cash handling

Multitasking

Problem solving

Attention to detail

Technical skills

Flexibility

Education

High school diploma or equivalent

Hospitality education a plus

Job description

Hilton Garden Inn Gastonia is seeking a Front Desk Agent/Guest Services Rep in Gastonia, NC. You will be the first point of contact for guests, delivering friendly, professional service during check-in and check-out and guiding them on local attractions and hotel facilities.

The role emphasizes strong communication, cash handling, multitasking, and the ability to resolve guest issues promptly in a fast-paced hospitality environment.