Front Desk/Guest Services Associate | Dublin AC Hotel

Dublin AC; Dublin (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Dublin AC in Dublin, OH seeks a front desk/guest services associate to ensure smooth check-in/check-out and guest satisfaction. You will handle payments, provide information, and maintain daily reports in a busy hotel environment.

Applicants should have at least one year of customer service experience, a high school diploma, and be 18 or older. Bilingual English/Spanish is a plus, and computer skills are preferred for daily operations.

Qualifications

• Minimum one year of customer service experience.
• High School graduate or equivalent.
• Must be 18+ years of age.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Communication

High school diploma

Hotel experience

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

Computer skills

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• High School graduate or equivalent
• Must be 18+ years of age due to alcohol sales in market.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

This position requires Nights, Weekends, and Holiday availability.