Front Desk Guest Services Associate

Highgate; Colorado Springs (CO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels is seeking a Guest Services Agent at the SpringHill Suites Colorado Springs North Air Force Academy location. This role performs check-ins, assists guests, answers inquiries, and maintains front desk operations with a focus on courtesy and efficiency.

As a full-time position, it requires flexible hours, strong communication, and a friendly demeanor. Duties include handling packages, promoting hotel services, and ensuring guest satisfaction throughout the stay.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Computer experience required.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Maintain operation of PBX console and hotel standards.
• Answer guest inquiries about services, facilities and hours.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Handle check-ins and checkouts in a friendly, efficient manner.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

College coursework

Tools

Computer skills

Job description

Highgate Hotels is seeking a Guest Services Agent at the SpringHill Suites Colorado Springs North Air Force Academy location. This role performs check-ins, assists guests, answers inquiries, and maintains front desk operations with a focus on courtesy and efficiency.

As a full-time position, it requires flexible hours, strong communication, and a friendly demeanor. Duties include handling packages, promoting hotel services, and ensuring guest satisfaction throughout the stay.