Front Desk & Guest Services Associate

Siegel Group Nevada; Albuquerque (NM); On-site; USD 37,250,000 - 48,712,000; Full time

Job summary

The Siegel Group is seeking a Customer Service Representative for the Albuquerque, NM property. You will greet guests, answer phones, and manage room availability with a focus on guest satisfaction. This role involves handling transactions and supporting the front desk operations.

Candidates should have a HS Diploma or equivalent and at least 6 months of customer service experience, with the ability to work legally in the United States. The position is on-site and requires weekend/holiday shifts.

Qualifications

• HS Diploma or equivalent.
• 6 months customer service experience.
• Legally able to work within State and Federal guidelines.

Responsibilities

• Greet all customers in a friendly, positive manner as they enter the property.
• Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned

Skills

Customer service

Education

HS Diploma

Job description

The Siegel Group is seeking a Customer Service Representative for the Albuquerque, NM property. You will greet guests, answer phones, and manage room availability with a focus on guest satisfaction. This role involves handling transactions and supporting the front desk operations.

Candidates should have a HS Diploma or equivalent and at least 6 months of customer service experience, with the ability to work legally in the United States. The position is on-site and requires weekend/holiday shifts.