Front Desk Guest Services Agent – On-site

Shaner Hotels; State College (Centre County); On-site; USD 28,000 - 34,000; Full time

Job summary

Shaner Hotels is seeking a Front Desk Agent for our Hampton Inn & Suites in State College, PA. The position requires providing superior guest services, processing check-ins/check-outs, and adhering to payment policies. Qualifications include a high school diploma and at least one year of customer service experience, with hotel experience preferred. Benefit from a flexible schedule that includes weekends and holidays. This role is pivotal in ensuring guest satisfaction during their stay.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests.
• Process all payments according to established hotel requirements.
• Resolve discrepancies on the room status report with Housekeeping.

Skills

Customer service

Communication

Cash handling

Computer skills

Bilingual English/Spanish

Education

High school graduate or equivalent

Job description

Shaner Hotels is seeking a Front Desk Agent for our Hampton Inn & Suites in State College, PA. The position requires providing superior guest services, processing check-ins/check-outs, and adhering to payment policies. Qualifications include a high school diploma and at least one year of customer service experience, with hotel experience preferred. Benefit from a flexible schedule that includes weekends and holidays. This role is pivotal in ensuring guest satisfaction during their stay.