Front Desk Agent | State College Williamsburg Square Hampton Inn

Shaner Hotels; Woodycrest (PA); On-site; USD 25,000 - 35,000; Full time

Job summary

Shaner Hotels offers an exciting opportunity at their Hampton Inn & Suites in State College. The role focuses on delivering exceptional guest services, managing check-ins and check-outs efficiently, and ensuring guest satisfaction. The ideal candidate will have a high school diploma and a minimum of one year of customer service experience, preferably in the hospitality sector.

Applicants should be able to communicate well, handle various tasks in a busy environment, and possess good computer skills. Flexibility in scheduling is essential for working weekends and holidays.

Qualifications

• Minimum one year customer service experience, preferably in a hotel.
• Ability to communicate effectively with guests and co-workers.
• Knowledge of local attractions appropriate for guests.

Responsibilities

• Provide superior guest services during check-in/check-out.
• Process payments and handle guest complaints.
• Adhere to hotel cash handling and credit policies.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

Computer skills

Job description

Shaner Hotels has an amazing opportunity at our 72 room Hampton Inn & Suites in State College at Williamsburg Square. Our Colonial-style hotel has the old-world feel of the Revolutionary period yet boasts modern amenities and a convenient location near almost everywhere you want to be in town. Headed to Penn State? The campus is just a mile away. Want to explore downtown State College? It's just four miles from our front door.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands‑including hotel development, design and construction, e‑commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check‑in/check‑out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.