Front Desk Agent | State College Fairfield Inn

Shaner Hotels; State College (Centre County); On-site; USD 16,531 - 24,796; Full time

Job summary

Shaner Hotels is seeking a friendly front desk guest services agent for Fairfield Inn & Suites State College. You will warmly welcome guests, process check-ins and check-outs, and provide information about local attractions. This role requires a high school diploma, at least one year of customer service, and basic computer skills.

Bilingual English/Spanish is a plus. You will work a flexible schedule including weekends and holidays to ensure guest satisfaction and smooth operations at our

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.
• Provide superior guest services including check-in/check-out courteously and efficiently; process all payments according to established hotel requirements.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Guest relations

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.
• Other duties as assigned.

Provide superior guest services including check‑in/check‑out hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com.

About The Team

Shaner has an immediate opportunity at our Fairfield Inn & Suites, located in State College, PA. When visiting Happy Valley, choose Fairfield Inn & Suites State College for your business or leisure travel. Minutes from Penn State University, Bryce Jordan Center, Beaver Stadium and Medlar Field, our State College accommodations offer an ideal location and award‑winning service. Our spacious guestrooms feature luxury bedding, a coffeemaker, high‑speed Internet, and individual climate control.