Front Desk Agent | State College Williamsburg Square Hampton Inn

Shaner Hotels

State College (Centre County)

On-site

USD 28,000 - 34,000

Full time

14 days+

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Job summary

Shaner Hotels is seeking a Front Desk Agent for our Hampton Inn & Suites in State College, PA. The position requires providing superior guest services, processing check-ins/check-outs, and adhering to payment policies. Qualifications include a high school diploma and at least one year of customer service experience, with hotel experience preferred. Benefit from a flexible schedule that includes weekends and holidays. This role is pivotal in ensuring guest satisfaction during their stay.

Qualifications

Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests.
Process all payments according to established hotel requirements.
Resolve discrepancies on the room status report with Housekeeping.

Skills

Customer service

Communication

Cash handling

Computer skills

Bilingual English/Spanish

Education

High school graduate or equivalent

Job description

Front Desk Agent | State College Williamsburg Square Hampton Inn

State College, PA, United States (On-site)

About the Team

Shaner Hotels has an amazing opportunity at our 72 room Hampton Inn & Suites in State College at Williamsburg Square. Our Colonial-style hotel has the old-world feel of the Revolutionary period yet boasts modern amenities and a convenient location near almost everywhere you want to be in town. Headed to Penn State? The campus is just a mile away. Want to explore downtown State College? It’s just four miles from our front door.

About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Process all check‑ins and check‑outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check‑in/check‑out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Job Info