Front Desk Guest Services Agent - Hotel | $20.50/hr

Peachtree Group Hospitality Management; Sacramento (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Paid time off

Transit stipend

Employee Assistance Program

Job summary

Peachtree Group is seeking a passionate Front Desk professional to shape the first impression of guests at our hotel portfolio. You will greet guests, manage check-ins and check-outs, and handle reservations, delivering warm and efficient service.

Responsibilities include securing payments, verifying billing, processing adjustments, responding to inquiries, and providing accurate information about services and local attractions. A positive, guest-first approach is essential.

Qualifications

• Positive, problem-solving mindset focused on guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Responsibilities

• Greet and assist guests with check-ins/outs and reservations.
• Secure payments, verify billing, and process adjustments.
• Handle guest inquiries, requests, and concerns promptly.
• Provide information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and propose creative solutions.
• Uphold brand standards and company policies at the front desk.

Skills

Problem-solving mindset

Communication skills

Multitasking

Customer service experience

Hotel software knowledge

Tools

Hotel management software

Job description

Peachtree Group is seeking a passionate Front Desk professional to shape the first impression of guests at our hotel portfolio. You will greet guests, manage check-ins and check-outs, and handle reservations, delivering warm and efficient service.

Responsibilities include securing payments, verifying billing, processing adjustments, responding to inquiries, and providing accurate information about services and local attractions. A positive, guest-first approach is essential.