Front Desk Concierge – Guest Experience Specialist

Peachtree Group; Park City (UT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group in Park City, UT seeks a friendly Front Desk Agent to be the first contact for guests, ensuring smooth check-in and check-out while delivering exceptional service.

You will greet guests, handle reservations, process payments, provide information on services and local attractions, and uphold brand standards in a fast-paced environment. This role offers growth opportunities and a comprehensive benefits package to support work-life balance.

Qualifications

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Responsibilities

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Job description

Peachtree Group in Park City, UT seeks a friendly Front Desk Agent to be the first contact for guests, ensuring smooth check-in and check-out while delivering exceptional service.

You will greet guests, handle reservations, process payments, provide information on services and local attractions, and uphold brand standards in a fast-paced environment. This role offers growth opportunities and a comprehensive benefits package to support work-life balance.