Front Desk Guest Services Agent (Hotel)

Caesars Entertainment Corp; Biloxi (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

The Caesars Gulf Coast Biloxi front desk clerk provides superior guest services, checking guests in and out while delivering fast, flawless service to internal and external guests.

Essential duties include answering inquiries, processing payments, posting charges, and maintaining accurate folios; staying informed about hotel events and promotions. High school diploma, basic computer skills, and a friendly, professional demeanor are required.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Experience with cash handling preferred.
• Must pass drug test and be at least 18.

Responsibilities

• Greets and welcomes guests with a smile.
• Handles check-in and check-out accurately.
• Processes payments and billing with accuracy.
• Responds to guest inquiries and telephone calls promptly.
• Maintains knowledge of hotel services and promotions.
• Enforces safety and security guidelines.
• Works with team and cross-trains as needed.

Skills

Customer service

Cash handling

Communication

Professional appearance

Teamwork

Multitasking

Education

High school diploma

Tools

MS Word

Outlook

Excel

LMS system

Job description

The Caesars Gulf Coast Biloxi front desk clerk provides superior guest services, checking guests in and out while delivering fast, flawless service to internal and external guests.

Essential duties include answering inquiries, processing payments, posting charges, and maintaining accurate folios; staying informed about hotel events and promotions. High school diploma, basic computer skills, and a friendly, professional demeanor are required.