Guest Service Agent

Sandman Hotel Group; Plano (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Rewards

Free Parking

Staff Rates

Employee Events

Career Growth

Training Program

EAP

Referral Bonus

Team NHL Rates

Insurance

Free Stays

Milestones

Job summary

Sandman Signature - USA - Plano, 8451 Parkwood Blvd, Plano, Texas, United States of America, seeks a Guest Service Agent to greet guests and handle check-ins/check-outs with a friendly, professional approach.

You will answer questions, arrange transportation, and manage reservations while maintaining accurate cash handling and front desk duties. Strong communication and Opera knowledge are required; weekend availability is preferred.

Qualifications

• Excellent customer relations.
• Time-management skills.
• Adaptable to change and handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

Responsibilities

• Provide a warm, welcoming and friendly environment.
• Check guests in and out of the hotel.
• Answer questions from guests and arrange transportation.
• Respond to inquiries from clients, business partners, and other parties.
• Book telephone reservations.
• Compute bills, collect payment and make change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards.
• Print updated in-house, arrival, departure, and room status reports every two hours.
• Check all unresolved departures.
• Ensure front desk is stocked with items guests may require before housekeeping leaves.
• Write wake-up calls and enter on switchboard.
• Complete welcome calls.
• Keep front desk area clean and tidy.
• Refer inquiries to appropriate divisions or departments.
• Present a positive and professional image to visitors and partners.
• Provide information about special activities.
• Observe and report security issues to the Manager.

Skills

Customer relations

Time management

Adaptable under pressure

Guest-experience focus

Tools

Opera/Opera Cloud

Job description

Job Description

Sandman Signature - USA - Plano, 8451 Parkwood Blvd, Plano, Texas, United States of America

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats—from meet and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks—incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

Job Requirements

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
• 1 year of experience as a Hotel Front Desk Clerk preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency with Opera/Opera Cloud
• Weekend availability

Duties

• To provide a warm, welcoming and friendly environment
• Responsible for checking guests in and out of the Hotel.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e‑mail, and in‑person inquiries from clients, business partners, and other parties.
• Book telephone reservations
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in‑house, arrival, departure, and room status reports every two hours
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake‑up call requests on specified form and enter on switchboard.
• Complete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front‐line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

Applicable Skills

• Excellent customer relations.
• Must have time‑management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

PERKS

• Rewards & Recognition
• Free Parking
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Preferred Rates for Dallas Stars NHL Games
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• Milestone Rewards

The Sandman Hotel Group is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

You must be legally entitled to work in United States of America to apply.