Front Desk Guest Services Agent – Growth & Perks

Drury Hotels Company, LLC; Atlanta, Morrow (GA, GA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Health benefits

Company 401(k)

Job summary

Drury Inn & Suites is seeking a friendly front desk team member to welcome guests and ensure a smooth check-in/check-out experience. You will help guests with inquiries, promote programs, and handle cash with care, contributing to a warm, efficient stay.

The role emphasizes guest service, teamwork, and a positive attitude, with opportunities for growth within a hospitality-focused environment and a commitment to the Drury Way of world-class hospitality.

Qualifications

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction in English
• Willingness and ability to work alone as scheduled

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting programs, maintaining guest records, cash handling, and problem resolution.
• Assist with breakfast and Kickback service, including food prep, setup, guest service, and cleanup.
• Maintain a high standard of integrity, service, and hospitality to promote the Drury culture.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Professional communication

Tools

Cash register

Job description

Drury Inn & Suites is seeking a friendly front desk team member to welcome guests and ensure a smooth check-in/check-out experience. You will help guests with inquiries, promote programs, and handle cash with care, contributing to a warm, efficient stay.

The role emphasizes guest service, teamwork, and a positive attitude, with opportunities for growth within a hospitality-focused environment and a commitment to the Drury Way of world-class hospitality.