Front Desk Guest Experience Specialist

druryhotels; South Carolina; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Mentorship and development plans

Healthcare coverage

401(k) plan with company match

Award-winning workplace

Job summary

Drury Inn & Suites Greenville is seeking a friendly front desk associate to warmly welcome guests, check them in and out, and promote hotel programs. You will help ensure memorable stays for diverse guests while maintaining guest records and handling cash with integrity.

The role emphasizes guest service, positive interactions, and a collaborative team environment, with flexible scheduling and opportunities for growth, mentorship, and a supportive benefits package including health and retirement

Qualifications

• Warm, friendly manner when interacting with the public.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money, making change, and using office machines.
• Ability to speak and receive direction in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Front desk tasks include checking guests in and out, promoting programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, guest service, and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.

Skills

Warm demeanor

Attention to detail

Cash handling

English proficiency

Multitasking

Effective communication

Job description

Drury Inn & Suites Greenville is seeking a friendly front desk associate to warmly welcome guests, check them in and out, and promote hotel programs. You will help ensure memorable stays for diverse guests while maintaining guest records and handling cash with integrity.

The role emphasizes guest service, positive interactions, and a collaborative team environment, with flexible scheduling and opportunities for growth, mentorship, and a supportive benefits package including health and retirement