Front Desk & Guest Experience Specialist

Drury Hotels; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Career growth opportunities

Job summary

Drury Inn & Suites in Indianapolis is seeking a full-time front desk team member to deliver warm, efficient guest service at the hotel entrance.

Earn $18.50 per hour with quarterly bonus potential up to $3,200 annually, plus benefits such as time off, hotel discounts, and room nights. You will check guests in and out, handle cash, and support breakfast and evening Kickback service, while upholding Drury's welcoming culture.

Qualifications

• Warm, friendly demeanor when interacting with guests.
• Attention to detail while multitasking.
• Experience handling money and making change.
• Proficiency in English (written and spoken).
• Willingness to work alone as scheduled.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Front desk tasks: check-in/out, promote programs, maintain records, cash handling, monitor satisfaction, resolve issues.
• Assist with breakfast and Kickback service (food prep, setup, guest service, clean-up).
• Maintain high integrity, service, and hospitality to promote the Drury culture.

Skills

Customer service

Attention to detail

Cash handling

English proficiency

Multitasking

Communication

Tools

Cash register

Job description

Drury Inn & Suites in Indianapolis is seeking a full-time front desk team member to deliver warm, efficient guest service at the hotel entrance.

Earn $18.50 per hour with quarterly bonus potential up to $3,200 annually, plus benefits such as time off, hotel discounts, and room nights. You will check guests in and out, handle cash, and support breakfast and evening Kickback service, while upholding Drury's welcoming culture.