2026 Guest Services Agent

Carowinds; Gastonia (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

Carowinds in Gastonia, NC is hiring a Guest Service agent to greet guests, check them in, and handle payments at the front desk. You will also inform guests about package elements and ensure smooth service while maintaining accurate records and providing superb guest experiences.

The role requires strong cash handling, a friendly demeanor, and the ability to work nights, weekends, and holidays. Training emphasizes safety, policy adherence, and excellent guest communication.

Qualifications

• Must be outgoing and able to handle multiple tasks in a fast-paced environment.
• Must have thorough knowledge of room types, locations, availability, and rates.
• Must have strong cash handling skills, including processing payments.
• Must have strong clerical skills and typing ability of at least 20 WPM.
• Ability to work nights, weekends and holiday periods.
• Ability to pass a drug test where permitted by law and a background check if 18+.

Responsibilities

• Greet guests, register and check in, and process payments.
• Inform guests of package elements and services while ensuring front desk efficiency.
• Interact with guests in a friendly, courteous, and professional manner.
• Use proper mail, package, and message handling procedures.
• Maintain cleanliness and safety in the front desk area and follow safety guidelines.
• Meet scheduling availability including nights, weekends, and holiday periods.

Skills

Customer service

Cash handling

Multi-tasking

Typing speed

Tools

POS system

Job description

$15 per hour! The Guest Service agent is responsible for greeting and checking in guests, as well as processing payments, informing guests of the package elements while ensuring front desk efficiency.

Responsibilities

• Interacts with guests in a friendly, courteous, and professional manner. Registers guests, assign rooms, check out guests, arrange for special requests, provide hotel and area information, answer phones, and ensure that all operating procedures are followed.
• Dispenses and accounts for package tickets and discount coupons.
• Accurately totals guest balances and collects payment.
• Uses proper mail, package, and message handling procedures.
• Effectively resolves guest concerns and issues with use of minor compensation.
• Provides guest service according to Carowinds standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Carowinds Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Carowinds attendance requirements as outlined in SixFlags attendance policies.
• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
• Other duties may be assigned.

Qualifications

• Must be outgoing and able to handle multiple tasks at once in a fast paced environment.
• Must have thorough knowledge of room types, locations within the hotel, room availability, and room rates.
• Must have strong cash handling skills, including knowledge of processing check and credit card payments.
• Must have strong clerical skills.
• Must be able to type at least 20 WPM.
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.