2026 Guest Services Agent

Carowinds; Huntersville (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

Carowinds in Huntersville, NC is seeking a Guest Service Agent to greet guests, check them in, process payments, and explain package elements while maintaining front desk efficiency.

You will register guests, handle room assignments and checkouts, manage tickets and discounts, resolve guest concerns, and ensure safety and policy compliance, including nights, weekends, and holidays.

Qualifications

• Must be outgoing and able to handle multiple tasks in a fast-paced environment.
• Strong cash handling skills, including processing checks and credit card payments.
• Strong clerical skills.
• Ability to type at least 20 WPM.
• Ability to pass a background check and drug test as required by policy.

Responsibilities

• Greet and check in guests, process payments, and provide information.
• Register guests, assign rooms, check out guests, and arrange for special requests.
• Dispense and account for package tickets and discount coupons.
• Accurately total guest balances and collect payments.
• Use proper mail, package, and message handling procedures.
• Resolve guest concerns and issues professionally with minor compensation.
• Maintain cleanliness and safety in the work area and follow Carowinds guidelines.
• Meet scheduling availability including nights, weekends, and holidays.

Skills

Outgoing

Multi-tasking

Cash handling

Clerical skills

Typing 20 WPM

Job description

$15 per hour! The Guest Service agent is responsible for greeting and checking in guests, as well as processing payments, informing guests of the package elements while ensuring front desk efficiency.

Responsibilities

• Interacts with guests in a friendly, courteous, and professional manner. Registers guests, assign rooms, check out guests, arrange for special requests, provide hotel and area information, answer phones, and ensure that all operating procedures are followed.
• Dispenses and accounts for package tickets and discount coupons.
• Accurately totals guest balances and collects payment.
• Uses proper mail, package, and message handling procedures.
• Effectively resolves guest concerns and issues with use of minor compensation.
• Provides guest service according to Carowinds standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Carowinds Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Carowinds attendance requirements as outlined in SixFlags attendance policies.
• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
• Other duties may be assigned.

Qualifications

• Must be outgoing and able to handle multiple tasks at once in a fast paced environment.
• Must have thorough knowledge of room types, locations within the hotel, room availability, and room rates.
• Must have strong cash handling skills, including knowledge of processing check and credit card payments.
• Must have strong clerical skills.
• Must be able to type at least 20 WPM.
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.