Guest Experience Specialist - Part Time Front Desk

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 22,000 - 32,000; Part time

Job summary

Omni Hotels & Resorts is seeking a part-time Guest Service Agent in Carlsbad, CA. The role focuses on delivering a five-star welcome and departure experience, handling inquiries, and guiding guests through hotel amenities.

Responsibilities include check-in/check-out, accurate folio settlements, and maintaining guest profiles, with an emphasis on guest satisfaction and confidentiality. Weekend and holiday availability is required.

Qualifications

• At least one year of hotel front desk experience.
• Strong organizational and prioritization skills.
• Ability to work well under pressure during peak check-in/out times.
• Previous customer service experience required; cashiering preferred.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred.
• Must be able to work weekends and holidays.
• Prior hotel experience (Opera Cloud, etc.)

Responsibilities

• Answer internal, external and parking phone calls, process in-room delivery orders, check in/out guests and settle folios.
• Tend to incoming resort/front desk calls following proper protocol.
• Maintain accurate guest profiles.
• Maintain knowledge of hotel features, services, hours, room types, rates, promotions.
• Communicate guest needs to relevant departments to ensure satisfaction.
• Protect guest and hotel information with confidentiality.
• Log wake-up calls accurately and perform them promptly.
• Operate Parking Software as required.

Skills

Customer service

Organizational skills

Prioritization

Stamina under pressure

Tools

Opera Cloud

Job description

Omni Hotels & Resorts is seeking a part-time Guest Service Agent in Carlsbad, CA. The role focuses on delivering a five-star welcome and departure experience, handling inquiries, and guiding guests through hotel amenities.

Responsibilities include check-in/check-out, accurate folio settlements, and maintaining guest profiles, with an emphasis on guest satisfaction and confidentiality. Weekend and holiday availability is required.