Front Desk Guest Service Specialist with Flexible Hours

Dauphine-Orleans-Hotel; New Orleans (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Hotel Discounts

Paid Time Off

Job summary

Waterford Hotel Group in New Orleans is seeking a Guest Service Agent to be the friendly first and last point of contact for guests. You will manage check-ins/outs, handle inquiries, and coordinate with departments to ensure a seamless stay.

The role emphasizes a can-do attitude, strong customer service, and the ability to multitask in a dynamic hotel environment. Benefits include health coverage and growth opportunities.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.

Responsibilities

• Greeting and thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and handling administrative duties.
• Answering phone calls and addressing guest inquiries.
• Posting charges to guest accounts.
• Performing daily checklist duties.
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Customer service

Time management

Teamwork

Independent work

Job description

Waterford Hotel Group in New Orleans is seeking a Guest Service Agent to be the friendly first and last point of contact for guests. You will manage check-ins/outs, handle inquiries, and coordinate with departments to ensure a seamless stay.

The role emphasizes a can-do attitude, strong customer service, and the ability to multitask in a dynamic hotel environment. Benefits include health coverage and growth opportunities.