Night Auditor & Front Desk Operations Lead

Crestline Hotels & Resorts; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent / Reservations Agent in Tempe. You will manage guest check-ins and check-outs, handle inquiries, and coordinate reservations to ensure a smooth arrival and seamless stay.

As part of the night auditing and service team, you will perform nightly accounting tasks, prepare reports, and help maintain security and safety procedures across the hotel. Collaboration with other departments is essential to deliver outstanding guest experiences.

Qualifications

• Experience in hospitality front desk or customer service preferred.
• Ability to handle guest inquiries and resolve issues professionally.
• Basic understanding of nightly accounting tasks and reporting.

Responsibilities

• Perform nightly accounting tasks, including reconciling accounts and preparing financial reports.
• Ensure guest satisfaction by addressing inquiries and resolving issues promptly.
• Maintain security by monitoring hotel premises and ensuring compliance with safety protocols.
• Assist with front desk operations, including check-ins and check-outs.
• Prepare and distribute daily management reports.
• Collaborate with other departments to ensure seamless operations and guest experiences.

Skills

Guest relations

Communication

Problem solving

Team collaboration

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent / Reservations Agent in Tempe. You will manage guest check-ins and check-outs, handle inquiries, and coordinate reservations to ensure a smooth arrival and seamless stay.

As part of the night auditing and service team, you will perform nightly accounting tasks, prepare reports, and help maintain security and safety procedures across the hotel. Collaboration with other departments is essential to deliver outstanding guest experiences.