Front Desk Guest Service Agent - Flexible Hours & Growth

Drury Hotels Company, LLC; Chattanooga (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

Company-matched 401(k)

Job summary

Drury Plaza Hotel in Chattanooga is seeking a Guest Service Agent to warmly assist guests as they arrive and depart, ensuring a welcoming experience. You will manage front desk tasks, promote hotel programs, handle guest records, and contribute to breakfast and Kickback service with a positive, service-driven attitude.

The role emphasizes guest satisfaction, integrity, and teamwork, with opportunities for growth, flexible scheduling, and hotel discounts.

Qualifications

• Warm and friendly demeanor with the public.
• Attention to detail when handling multiple tasks.
• Ability to handle money, make change, and use office equipment.
• Clear written and verbal English communication.

Responsibilities

• Check guests in and out at the front desk.
• Promote hotel programs and maintain guest records.
• Handle cash, monitor guest satisfaction, and resolve issues.
• Assist with breakfast and Kickback service, including setup and guest interactions.

Skills

Guest service

Multitasking

Money handling

English language

Job description

Drury Plaza Hotel in Chattanooga is seeking a Guest Service Agent to warmly assist guests as they arrive and depart, ensuring a welcoming experience. You will manage front desk tasks, promote hotel programs, handle guest records, and contribute to breakfast and Kickback service with a positive, service-driven attitude.

The role emphasizes guest satisfaction, integrity, and teamwork, with opportunities for growth, flexible scheduling, and hotel discounts.