Guest Experience Agent - Front Desk & Hospitality

Drury Hotels Company, LLC; Tennessee; Hybrid; USD 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus up to $3,200

Paid time off

Hotel discounts

Free room nights

Mentorship

Zusammenfassung

Drury Plaza Hotel at 3001 Century Farms Cir, Antioch, TN 37013 is seeking a Guest Service Agent to warmly welcome guests and ensure memorable stays. You will handle check-in/out, promote programs, and help maintain guest records with accuracy.

Responsibilities include assisting with breakfast and Kickback service, cash handling, and delivering superior service. A friendly, detail-oriented communicator who can work independently is ideal.

Qualifikationen

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction in English.
• Willingness and ability to work alone as scheduled.

Aufgaben

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting programs, maintaining guest records, cash handling, and monitoring guest satisfaction.
• Assist with breakfast and Kickback service, including food prep, setup, guest service, and cleanup.
• Maintain a high standard of integrity, service, and hospitality to promote the Drury culture.

Kenntnisse

Friendly

Multitasking

Cash handling

English

Attention to detail

Jobbeschreibung

Drury Plaza Hotel at 3001 Century Farms Cir, Antioch, TN 37013 is seeking a Guest Service Agent to warmly welcome guests and ensure memorable stays. You will handle check-in/out, promote programs, and help maintain guest records with accuracy.

Responsibilities include assisting with breakfast and Kickback service, cash handling, and delivering superior service. A friendly, detail-oriented communicator who can work independently is ideal.