Front Desk Guest Service Agent — Elevate Guest Experience

Hilton; Chicago (IL); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical Insurance Coverage

Mental health resources

Paid Time Off (PTO)

Go Hilton travel program

Parental leave

Debt-Free Education

401K plan

Hilton Shares

Career growth and development

Recognition and rewards programs

Job summary

Hilton seeks a full-time Guest Service Agent to join the iconic Palmer House Hilton in Chicago. Responsibilities include greeting and registering guests, assisting with check-out, and ensuring outstanding service. The position requires strong communication skills, availability for all shifts, and a passion for hospitality. With a competitive hourly rate of $23.00 and excellent benefits including medical coverage and a 401K plan, Hilton offers a rewarding career in a vibrant environment.

Qualifications

• Previous experience in customer service is preferred.
• Ability to work various shifts as required.
• Strong communication skills to interact with guests.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and account verification.
• Promote hotel services to maximize occupancy.
• Field complaints and ensure guest satisfaction.

Skills

Guest service

Hospitality

Adaptability

Teamwork

Dependability

Job description

Hilton seeks a full-time Guest Service Agent to join the iconic Palmer House Hilton in Chicago. Responsibilities include greeting and registering guests, assisting with check-out, and ensuring outstanding service. The position requires strong communication skills, availability for all shifts, and a passion for hospitality. With a competitive hourly rate of $23.00 and excellent benefits including medical coverage and a 401K plan, Hilton offers a rewarding career in a vibrant environment.