Front Desk Guest Service Agent

Crescent Hotels & Resorts; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking passionate individuals to join their team at a premier hotel location. If you enjoy engaging with guests and providing exceptional service, this role offers a fantastic opportunity to showcase your skills. You'll be responsible for welcoming guests, managing check-ins, and promoting hotel amenities to enhance guest experiences. With a supportive environment that values teamwork and growth, you'll find ample opportunities for personal and professional development. If you're ready to make a difference in the hospitality sector, this position is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

Matching 401(k)

Free Life Insurance

Paid Time Off and Holiday Pay

Free Lunch

Hotel Discount Program

Monetary Incentive Programs

Qualifications

• 2+ years of direct customer service experience required.
• Previous hotel front desk experience preferred.

Responsibilities

• Welcome guests and complete check-in procedures.
• Respond promptly to guest inquiries and requests.
• Resolve guest complaints to ensure satisfaction.

Skills

Customer Service Experience

Hotel Front Desk Experience

English Proficiency

Basic Math Skills

Computer Skills

Job description

DoubleTree Houston at The Galleria
5353 Westheimer Rd
Houston, TX 77056, USA

Description

DoubleTree Hotel and Suites by the Galleria is seeking passionate individuals who enjoy engaging with people and delivering excellent guest service. If you have an outgoing personality and relevant customer service experience, please submit your resume today!

Required Skills & Abilities:

• Two (2) years of direct customer service experience
• Previous hotel front desk experience preferred
• Experience with Hilton brands is a plus
• Flexible to work AM and PM shifts, including weekends and holidays
• Proficient in English (verbal and written)
• Comfortable working with computers
• Ability to stand/walk for at least 8 hours
• Basic math skills for cash handling

Job Responsibilities:

• Welcome guests, complete check-in procedures, and explain hotel amenities and offers
• Promote hotel services and facilities to increase revenue
• Respond promptly and courteously to guest inquiries and requests
• Resolve guest complaints to ensure satisfaction

Benefits:

• Medical, dental, and vision insurance
• Matching 401(k)
• Free life insurance
• Paid time off and holiday pay
• Free lunch
• Hotel discount program
• Monetary incentive programs

Qualifications & Behaviors:

• Team Player: Works well with others
• Detail Oriented: Completes tasks thoroughly
• Enthusiastic: Shows eagerness and interest

Motivations:

• Goal Completion: Motivated by achieving tasks
• Growth Opportunities: Motivated by taking on responsibilities
• Flexibility: Motivated by setting own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is committed to complying with federal employment laws and informing applicants of their rights. For more information, review the Know Your Rights notice from the Department of Labor.