Front Desk - Guest Service Agent

Shular Companies; Alabama; On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to provide exceptional customer care and ensure a smooth guest experience. This role involves registering guests, managing room assignments, and addressing guest inquiries and complaints with professionalism. If you have a passion for hospitality and enjoy working in a dynamic environment, this position offers an exciting opportunity to contribute to a welcoming atmosphere and enhance guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous hotel-related experience preferred.
• Effective communication skills with the public and staff.

Responsibilities

• Register guests and assign rooms, ensuring a pleasant stay.
• Manage guest complaints and process check-outs efficiently.
• Coordinate with housekeeping and maintenance for room status updates.

Skills

Effective communication skills

Customer service

Knowledge of local areas

Cash handling

Flexibility

Education

High school diploma or equivalent

Tools

Front office equipment

Job description

Job Title: Guest Service Agent

Represent the hotel to guests throughout their stay by working with all hotel personnel to ensure superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout process.

Job Duties

1. Maintain inventory of vacancies, reservations, and room assignments.
2. Possess knowledge of the reservations department; handle same-day and future reservations, and understand cancellation procedures.
3. Know room locations, types, and rates.
4. Register arriving guests and assign rooms.
5. Coordinate room status updates with housekeeping and maintenance departments.
6. Use persuasive techniques to sell rooms and promote hotel services.
7. Stay informed about hotel activities and meetings.
8. Report unusual occurrences or requests to management.
9. Manage and resolve guest complaints professionally and courteously.
10. Process check-outs and handle monetary transactions.
11. Maintain guest privacy and a professional appearance and demeanor.
12. Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Effective communication skills with the public, staff, and management.
• Knowledge of local areas and events.
• Understanding of credit, check cashing, and cash handling policies; ability to secure guest information.
• Knowledge of safety, emergency, and accident prevention procedures.
• Skilled in using front office equipment.
• Knowledge of proper telephone etiquette.
• Flexible schedule, including weekends and holidays.