Guest Service Agent

Commonwealth Hotels; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Hotel Guest Service Agent to join their dynamic team. In this role, you'll be at the forefront of guest interactions, ensuring a seamless experience from check-in to check-out. This position offers the chance to build valuable skills in customer service and problem-solving while working in a vibrant environment surrounded by local attractions and corporate offices. With comprehensive benefits starting on day one and opportunities for professional growth, this is a fantastic opportunity for those passionate about delivering exceptional service in the hospitality industry.

Benefits

Medical, Dental and Vision Insurance

401(k) with Company Match

Same Day Pay

Flexible Spending Accounts

Vacation and Personal Days

Holiday Pay

Employee Assistance Program

Exclusive Discounts on Hotel Stays

Online Training Courses

Bereavement Leave

Qualifications

• Previous experience in customer-facing roles, especially in hospitality.
• Strong verbal and written communication skills for guest interactions.
• Familiarity with front desk operations and reservation systems.

Responsibilities

• Assist guests with check-in and check-out for a smooth experience.
• Handle reservations and respond to guest inquiries professionally.
• Coordinate with hotel departments to resolve guest needs promptly.

Skills

Customer Service

Problem-Solving

Communication Skills

Interpersonal Skills

Upselling Techniques

Education

High School Diploma or Equivalent

Tools

Property Management System (PMS)

Job description

Join Our Team at the Staybridge Suites Houston NW Cypress Crossing!

The Staybridge Suites Houston NW Cypress Crossing, Houston, Texas is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:
Join the team at Staybridge Suites Houston NW Cypress Crossing, a premier extended stay hotel located in northwest Houston, offering guests excellent access to local dining, shopping, and business destinations. The hotel is ideally situated at the intersection of HWY 290 and HWY 6, close to various corporate offices, including Emerson, Amazon, and FedEx, making it a convenient location for both business and leisure travelers.
Key responsibilities include providing exceptional customer service, maintaining hotel operations, and ensuring a positive guest experience. The hotel is surrounded by restaurants, entertainment, and medical facilities, offering an ideal work environment for individuals seeking to support both business and leisure guests in a dynamic, growing area.
If you're ready to be a part of a vibrant team and enjoy a central location near major corporations, apply now to join Staybridge Suites Houston NW Cypress Crossing!

Why This Role?
Working as a Hotel Guest Service Agent, Front Desk Clerk or Front Desk Agent at the Staybridge Suites Houston Cypress Crossing offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision – BENEFITS BEGIN DAY ONE!
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more

Key Responsibilities for a Hotel Guest Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking for a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.ihg.com/staybridge/hotels/us/en/houston/houfr/hoteldetail

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Houston, Texas! Apply today!