Front Desk - Guest Service Agent

Shular Companies; Mississippi; On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality invites you to join as a Front Desk - Guest Service Agent. In this dynamic role, you will represent the hotel to guests, ensuring they receive exceptional service throughout their stay. Your responsibilities will include managing reservations, coordinating with housekeeping, and resolving guest inquiries. This is an excellent opportunity for someone passionate about customer care and looking to grow in the hospitality field. Embrace the chance to create memorable experiences for guests in a supportive and vibrant environment.

Qualifications

• Previous hotel-related experience preferred.
• Ability to communicate with public and staff professionally.

Responsibilities

• Registering guests and assigning rooms.
• Managing guest complaints professionally.
• Coordinating room status updates with housekeeping.

Skills

Customer Service

Communication

Problem Solving

Sales Techniques

Cash Handling

Education

High School Diploma

Tools

Front Office Equipment

Job description

Join to apply for the Front Desk - Guest Service Agent role at Shular Companies.

Job Title: Guest Service Agent

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

1. Maintains an inventory of vacancies, reservations, and room assignments.
2. Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
3. Kows room locations, types of rooms available, and room rates.
4. Registers arriving guests and assigns rooms.
5. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
6. Coordinates guest room maintenance work with the engineering and maintenance division.
7. Uses persuasive selling techniques to sell rooms and promote other services of the hotel.
8. Knows daily activities and meetings taking place in the hotel.
9. Reports any unusual occurrences or requests to the manager or assistant manager.
10. Manages and resolves all guest complaints in a professional and courteous manner.
11. Processes guest check-outs and handles monetary transactions.
12. Maintains customers’ privacy.
13. Maintains a high level of professional appearance and demeanor.
14. Performs other duties as assigned.

Qualifications:

1. High school diploma or equivalent.
2. Previous hotel-related experience preferred.
3. Ability to communicate with the public, hotel staff, and management professionally.
4. Knowledge of surrounding areas and local events.
5. Ability to understand and adhere to proper credit, check cashing, and cash handling policies. Able to properly secure guest information.
6. Ability to learn safety, emergency, and accident prevention policies and procedures.
7. Skilled in the use of front office equipment.
8. Knowledge of proper telephone etiquette.
9. Ability to work a flexible schedule, including weekends and holidays.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality