Guest Service Agent

Wyndham Hotels & Resorts; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Office Agent to join their team. This role involves providing exceptional service to guests during check-in, their stay, and checkout, while ensuring efficient operations at the front desk. The ideal candidate will possess strong customer service skills, a friendly demeanor, and the ability to multitask effectively. This position offers a unique opportunity to thrive in a dynamic environment where your contributions directly impact guest satisfaction and hotel success. If you are passionate about hospitality and eager to make a difference, this role is perfect for you.

Qualifications

• Experience in hospitality preferred.
• Ability to maintain a friendly and professional demeanor.
• Effective verbal and written communication skills.

Responsibilities

• Answer guest inquiries regarding services and amenities.
• Handle check-ins and checkouts courteously and efficiently.
• Complete shift checklists and reports accurately.

Skills

Customer service experience

Computer skills

Effective verbal communication

Problem-solving

Multitasking

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front desk computer systems

Job description

Job Description: Front Office Agent at Residence Inn Houston Willowbrook

Location: 7311 West Greens Road, Houston, TX 77064

Overview: The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities:

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Familiarize with all in-house groups and restricted dates.
5. Obtain necessary information for reservations and follow rate-quoting procedures.
6. Understand hospitality terminology and emergency procedures.
7. Handle check-ins and checkouts courteously and efficiently.
8. Use proper radio etiquette when communicating with staff.
9. Operate all relevant front desk computer systems.
10. Complete shift checklists, reports, and paperwork accurately.
11. Maintain and promote promotions and guest programs.
12. Keep the work area clean and assist guests with safe deposit boxes.

Qualifications:

• College coursework in a related field is helpful.
• Experience in hospitality preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Maintain a friendly and professional demeanor.
• Effective verbal and written communication skills.
• Ability to multitask, prioritize, and handle problems proactively.
• Maintain attendance and personal grooming standards.
• Comply with hotel policies to ensure safe and efficient operations.
• Ability to cross-train and maintain confidentiality.
• Show initiative and anticipate guest needs.