Front Desk - Guest Service Agent

Shular Hospitality; Mississippi; On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk - Guest Service Agent to enhance the guest experience from check-in to checkout. In this dynamic role, you will represent the hotel, ensuring that every guest receives exceptional service. Your responsibilities will include managing reservations, coordinating with housekeeping for room readiness, and handling guest inquiries and complaints with professionalism. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity is perfect for you. Join a team that values customer care and provides a welcoming atmosphere for all guests.

Qualifications

• Previous hotel-related experience preferred.
• Ability to communicate professionally with guests and staff.

Responsibilities

• Register guests and assign rooms while ensuring a smooth check-in process.
• Manage guest complaints and ensure customer satisfaction.

Skills

Customer Service

Communication

Problem Solving

Sales Techniques

Education

High School Diploma or Equivalent

Tools

Front Office Equipment

Job description

Join to apply for the Front Desk - Guest Service Agent role at Shular Companies.

Job Title: Guest Service Agent

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Additional information about seniority level, employment type, and industry is provided, along with encouragement for referrals and setting up job alerts.