FRONT DESK GUEST SERVICE AGENT

The Crescent Hotels Group; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals who excel in customer service and thrive in engaging with guests. This role at a premier hotel involves welcoming guests, managing check-ins, and promoting hotel amenities to enhance guest satisfaction. The ideal candidate will have a passion for service, flexibility in shifts, and a strong ability to communicate effectively. Join a dynamic team where your contributions matter and enjoy benefits such as medical insurance, paid time off, and employee discounts. This is a fantastic opportunity for those looking to grow in the hospitality industry!

Benefits

Medical, Dental, and Vision Insurance

Matching 401k

Free Life Insurance

Paid Time Off

Holiday Pay

Free Lunch

Hotel Discount Program

Monetary Incentive Programs

Qualifications

• 2+ years of direct customer service experience required.
• Ability to communicate effectively in English, both verbal and written.

Responsibilities

• Welcome guests and complete the check-in process.
• Respond to guest inquiries and resolve complaints promptly.

Skills

Customer Service Experience

Hotel Front Desk Experience

Communication Skills

Mathematical Skills

Computer Proficiency

Job description

Description

DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your resume today!

Required Skills & Abilities:

-Two (2) years of direct customer service experience required

-Previous hotel front desk experience preferred

-Previous Hilton Brand experience a plus

-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays

-Must have the ability to communicate in English, both verbal and written

-High comfortability in working with computers

-Must be able to stand/walk for at least eight (8) hours

-Basic mathematical skills for cash handling purposes

Job Description:

-Welcome guests, complete check-in process and explain hotel amenities/offers

-Promote hotel services and facilities for revenue opportunities

-Respond to guest inquiries and requests in a timely, friendly and efficient manner

-Resolve guest complaints and provide solutions to ensure guest satisfaction

Benefits:

-Medical, dental and vision insurance

-Matching 401k

-Free life insurance

-Paid time off

-Holiday pay

-Free lunch

-Hotel discount program

-Monetary incentive programs

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts