Guest Service Agent (Part Time) - DoubleTree by Hilton Houston Medical Center

Hilton Worldwide, Inc.; Houston, Main Street (TX, CA); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Guest Service Agent at a premier hotel, where you'll play a vital role in creating memorable experiences for guests. In this part-time position, you'll be the friendly face that welcomes visitors, assists them with their needs, and ensures their stay is exceptional. Your ability to communicate effectively and resolve issues will be crucial in maintaining the high standards of hospitality that the hotel is known for. If you thrive in a dynamic environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and ability to handle guest complaints.
• Dependable and adaptable with a focus on teamwork.

Responsibilities

• Greet and register guests while ensuring a seamless check-in process.
• Assist with check-out procedures and handle guest requests promptly.

Skills

Customer Service

Communication

Problem Solving

Adaptability

Education

High School Diploma

Job description

Job Description - Guest Service Agent (Part Time) - DoubleTree by Hilton Houston Medical Center (HOT0BLHW)

Position: Guest Service Agent (Part Time)

Location: DoubleTree by Hilton Houston Medical Center, 6800 Main Street, Houston, TX 77030

Overview

A Guest Services Agent is responsible for greeting, registering, and checking out guests, ensuring an outstanding guest experience while supporting the hotel's financial goals.

Key Responsibilities

• Greet guests, complete registration, and assign rooms, including inputting and retrieving information from the computer system, confirming guest details, and providing welcome packets.
• Assist with check-out procedures, handle payments, process credit/debit cards, convert foreign currency, and manage gift certificates.
• Maintain thorough knowledge of hotel offerings, local area, and general information to answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond promptly and courteously to guest requests and resolve issues to ensure satisfaction.
• Handle guest complaints, conduct research, and negotiate solutions.
• Relay messages and manage guest communications efficiently.

Qualifications and Attributes

We seek candidates who embody Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Now. Additionally, key attributes include:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Why Work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional guest experiences and fostering a team passionate about hospitality. Join us to be part of a company that values innovation, quality, and success, with a mission to "fill the earth with the light and warmth of hospitality."