Guest Reception Manager

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Montage Hotels & Resorts in Bluffton, SC is seeking a Guest Reception Manager to oversee Front Desk and PBX operations, ensuring service aligns with our high standards.

The role emphasizes guest relations, effective communication, and hands-on leadership. Familiarity with front desk systems such as Opera and ResortSuite is preferred, along with CPR/first aid certification and a calm, diplomatic approach to problem solving.

Qualifications

• One year experience in a similar position.
• Two years hotel experience, preferably in front of the house.
• Excellent communication skills, both written and spoken.
• Knowledge of front desk operations and computer proficiency.
• CPR and first aid certification.

Responsibilities

• Monitor service standards in all areas of the operation.
• Handle all guest complaints when Manager on Duty is unavailable.
• Direct and maintain a service and management philosophy for staff.
• Maximize financial performance by delivering high guest service and product.
• Perform management duties in absence of other managers.
• Troubleshoot guest and employee issues.
• Ensure maintenance and housekeeping issues are reported and resolved.

Skills

Excellent communication skills

Guest relations

Computer literacy

Discretion & diplomacy

Teamwork

Multitasking

Problem solving

Education

High School diploma or equivalent

College degree preferred

Tools

Opera Property Management System

ResortSuite

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Guest Reception Manager

Summary

The Guest Reception Manager is responsible for the management of all aspects of the Front Desk and PBX functions in accordance with hotel standards.

Essential Functions

Duties include, but are not limited to:

• Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
• Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
• Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
• Maximizing the financial performance of the hotel by providing the highest possible guest service and product
• Performing management duties in the absence of all other managers
• Troubleshooting guest and employee issues
• Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently

Qualifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

• One year experience in a similar position.
• Two years hotel experience, preferably in front of the house and guest relations.
• High School graduate, college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent communication skills, both written and spoken.
• Guest relations training.
• Property management system experience preferably Opera and/or ResortSuite.
• Current CPR and first aid certification.
• Ability to understand guest problems and find solutions.
• Ability to use good judgment and maintain discretion and diplomacy while performing job duties.
• Ability to promote positive relations with guests, staff and vendors.
• Ability to remain calm, courteous and helpful.
• Ability to think clearly and quickly.
• Ability to prioritize, organize and follow-up.
• Ability to maintain confidentiality of all guests and inn information.
• Ability to work cohesively with all departments.
• Ability to communicate verbally by phone, radio, pager, in person and in writing.

Physical Requirements

Must be able to lift and carry up to 50lbs, walk long distances in all types of terrain, stand for extended periods of time. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to ascend and descend stairs, input and retrieve computer data.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.