Guest Reception Manager, Front Office (FT)

Montage Laguna Beach; Park City (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

Montage International is seeking a Guest Reception Manager in Park City to lead the Front Desk, PBX, Bell & Valet teams and uphold hotel standards. The role focuses on exemplary guest service and smooth operations to support overall guest satisfaction.

Candidates should have at least one year in a similar role, two years hotel experience, strong communication skills, and familiarity with front desk systems. CPR/first aid certification is preferred.

Qualifications

• One year of experience in a similar position.
• Two years hotel experience, preferably front-of-house and guest relations.
• High School graduate; college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent written and spoken communication skills.
• CPR and first aid certification.

Responsibilities

• Monitor service standards across all areas to meet guest expectations.
• Handle guest complaints in the absence of other managers.
• Direct and implement a service and management philosophy guiding staff.
• Maximize hotel financial performance by delivering top guest service.
• Perform management duties in the absence of other managers.
• Troubleshoot guest and employee issues.
• Monitor the physical area to report and resolve maintenance and housekeeping issues.

Skills

Communication skills

Front desk operations

Guest relations

Discretion & diplomacy

Team collaboration

Computer proficiency

Education

High school diploma

College degree preferred

Tools

Opera PMS

ResortSuite

MS Office

Job description

Guest Reception Manager

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The Guest Reception Manager is responsible for the management of all aspects of the Front Desk/PBX/Bell & Valet functions in accordance with hotel standards.

ESSENTIAL FUNCTIONS

• Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
• Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
• Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
• Maximizing the financial performance of the hotel by providing the highest possible guest service and product
• Performing management duties in the absence of all other managers
• Troubleshooting guest and employee issues
• Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently

QUALIFICATIONS

• One year experience in a similar position.
• Two years hotel experience, preferably in front of the house and guest relations.
• High School graduate, college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent communication skills, both written and spoken.
• Guest relations training.
• Property management system experience preferably Opera and/or ResortSuite.
• Current CPR and first aid certification.
• Ability to understand guest problems and find solutions.
• Ability to use good judgment and maintain discretion and diplomacy while performing job duties.
• Ability to promote positive relations with guests, staff and vendors.
• Ability to remain calm, courteous and helpful.
• Ability to think clearly and quickly.
• Ability to prioritize, organize and follow-up.
• Ability to maintain confidentiality of all guests and inn information.
• Ability to work cohesively with all departments.
• Ability to communicate verbally by phone, radio, pager, in person and in writing.

PHYSICAL REQUIREMENTS

Must be able to lift and carry up to 50lbs, walk long distances in all types of terrain, stand for extended periods of time. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to ascend and descend stairs, input and retrieve computer data.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.