Front Desk Guest Experience Specialist — Mountain Resort

Pyramid Global Hospitality; Kamas (UT); On-site; USD 28,000 - 33,000; Full time

Job summary

Pyramid Global Hospitality’s Black Rock Mountain Resort in Heber City, Utah, is hiring a Front Desk Agent. You will be the first point of contact for guests, handling check-ins, check-outs, and guest inquiries with warmth and professionalism.

The role requires a high school diploma, strong communication, and a willingness to work flexible shifts including weekends and evenings. Compensation starts at $20.29 per hour with opportunities to grow within the Pyramid portfolio.

Qualifications

• High school diploma or equivalent required.
• Previous customer-facing hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Able to handle guest concerns calmly and professionally.

Responsibilities

• Welcome and check in guests with professionalism and warmth.
• Verify guest information and process payments accurately.
• Provide local recommendations to enhance guest stays.
• Resolve guest concerns promptly to ensure satisfaction.
• Promote hotel amenities and services to guests.
• Coordinate with other departments to meet guest needs.

Skills

Customer-facing experience

Communication skills

Problem solving

Flexible scheduling

Education

High School Diploma or equivalent

Tools

Hotel PMS software

Job description

Pyramid Global Hospitality’s Black Rock Mountain Resort in Heber City, Utah, is hiring a Front Desk Agent. You will be the first point of contact for guests, handling check-ins, check-outs, and guest inquiries with warmth and professionalism.

The role requires a high school diploma, strong communication, and a willingness to work flexible shifts including weekends and evenings. Compensation starts at $20.29 per hour with opportunities to grow within the Pyramid portfolio.