Front Desk Agent

BENCHMARK; Utah; On-site; USD 23,000 - 33,000; Full time

Job summary

Black Rock Mountain Resort in Heber City is seeking friendly and motivated Front Desk team members to be the first contact for guests, set the tone for their stay, and create a warm, memorable experience. You will greet guests, verify information, handle requests, promote amenities, and work with other departments to ensure seamless service.

This role requires hospitality mindset, strong communication, and flexibility to work weekends, holidays, and evenings.

Qualifications

• Previous experience in a customer-facing role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Comfortable using computer systems and hotel PMS (training provided).
• Reliable, punctual, and able to work weekends/holidays/evenings.

Responsibilities

• Welcome and check in guests with professionalism, warmth, and efficiency.
• Ensure accurate guest information, proper payment methods, and fulfillment of special requests.
• Create positive first and lasting impressions through genuine guest engagement.
• Provide local knowledge and insight to help guests enjoy the Heber Valley and Park City area.
• Handle guest concerns and resolve issues promptly, turning challenges into opportunities to WOW guests.
• Promote and sell hotel amenities, upgrades, and special programs.
• Maintain proper cash handling procedures, including managing a house bank and deposits/refunds.
• Communicate with all departments to meet guest needs quickly and accurately.

Skills

Customer service

Communication skills

Hospitality

Problem-solving

Flexibility

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape!

What you will have an opportunity to do:

Black Rock Mountain Resort is looking for friendly and motivated individuals to join our Front Desk team. As the first point of contact for our guests, you set the tone for their stay and play a vital role in creating a warm and memorable experience. The ideal candidate brings genuine enthusiasm, curiosity, and care to every interaction. Whether you are checking guests in, sharing local recommendations, or helping resolve an issue, you do it with confidence and hospitality that reflects the spirit of the mountains. If you enjoy meeting people from all over the world, take pride in helping others, and love being part of a team that makes a difference, this is your opportunity to grow your career in hospitality with a world-class property managed by Pyramid Global Hospitality.

ESSENTIAL FUNCTIONS:

• Welcome and check in guests with professionalism, warmth, and efficiency
• Ensure accurate guest information, proper payment methods, and fulfillment of special requests
• Create positive first and lasting impressions through genuine guest engagement
• Provide local knowledge and insight to help guests make the most of their stay in the Heber Valley and Park City area
• Handle guest concerns and resolve issues promptly, turning challenges into opportunities to “WOW” our guests
• Promote and sell hotel amenities, upgrades, and special programs to enhance the guest experience
• Maintain proper cash handling procedures, including managing a house bank, posting charges, and processing deposits or refunds
• Communicate effectively with all departments to ensure guest needs are met quickly and accurately
• Stay familiar with hotel services, safety procedures, and emergency protocols
• Support other departments as needed to maintain seamless service throughout the property
• Uphold Black Rock Mountain Resort’s values of People First, Integrity, and Excellence in every guest and team interaction

What are we looking for?

• Previous experience in a customer-facing role such as Front Desk Agent, Guest Services, or Customer Support preferred
• Excellent communication and interpersonal skills with a natural passion for hospitality
• Strong problem-solving abilities with the ability to stay calm and professional under pressure
• Comfortable using computer systems and hotel property management software (training provided)
• Reliable, punctual, and adaptable to a flexible schedule including weekends, holidays, and evenings
• High school diploma or equivalent required

Compensation: $20.29 - $20.29

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.