Compassionate Front Desk Receptionist & Intake Coordinator

Recovery Network; Baltimore (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(K) with employer match

Employer paid life insurance

Paid holidays

Job summary

Recovery Network in Baltimore, MD is seeking a highly organized, full-time Front Desk Receptionist to join our behavioral health team. The role focuses on greeting visitors, answering calls, scheduling appointments, and supporting billing with insurance verification and EMR management.

The position requires strong administrative skills, computer literacy, and experience with EMR systems. A compassionate, professional approach is essential for high-quality client care.

Qualifications

• Prior experience with administrative duties.
• Computer literacy required.
• Experience working in EMR (Electronic Medical Records) systems preferred.
• Excellent documentation & communication skills.
• Sound judgement, professionalism, & compassion for client care.
• Experience with Substance Misuse & Mental Health diagnoses is strongly preferred.
• Experience in Behavioral Health treatment programs is strongly preferred.

Responsibilities

• Welcome visitors/clients by greeting them in a professional manner.
• Answer incoming calls from clients/referral sources.
• Schedule appointments via EMR, Outlook, and Teams.
• Create new client charts and gather information for appointments.
• Verify Medicaid and other insurance information for billing.
• Log client payments for private insurance.
• Assist with specimen collection as needed.
• Communicate with the team to ensure great client care.

Skills

Administrative duties

Computer literacy

EMR systems

Documentation

Communication

Compassionate client care

Substance misuse experience

Behavioral health experience

Tools

EMR systems

Outlook

Teams

Job description

Recovery Network in Baltimore, MD is seeking a highly organized, full-time Front Desk Receptionist to join our behavioral health team. The role focuses on greeting visitors, answering calls, scheduling appointments, and supporting billing with insurance verification and EMR management.

The position requires strong administrative skills, computer literacy, and experience with EMR systems. A compassionate, professional approach is essential for high-quality client care.