Front Desk Guest Experience Specialist – Hotel | Growth & Benefits

Concord Hospitality Enterprises Co.; Twinsburg (OH); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

401k with Company Match

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to create exceptional guest experiences with friendly, attentive service and a welcoming atmosphere at an on-site location in Twinsburg, OH.

This full-time front office role includes handling check-ins/outs, reservations, payments, and guest inquiries. The ideal candidate has a high school diploma or equivalent and prior hospitality or customer service experience, with strong communication and cash-handling skills.

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to create exceptional guest experiences with friendly, attentive service and a welcoming atmosphere at an on-site location in Twinsburg, OH.

This full-time front office role includes handling check-ins/outs, reservations, payments, and guest inquiries. The ideal candidate has a high school diploma or equivalent and prior hospitality or customer service experience, with strong communication and cash-handling skills.