Front Desk & Guest Experience Specialist — Growth

Alphabe Insight Inc; Atlanta (GA); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Paid training

Supportive team environment

Performance-based growth opportunities

Mentorship and coaching

Professional development

Job summary

Entertainment Travel Associates in Atlanta is seeking a friendly Front Desk Agent to welcome guests, answer inquiries, and support daily operations in a busy reception area.

This entry-level role offers paid training within a cooperative team, where you will maintain records, assist with scheduling, and help ensure every visitor has a positive experience while developing communication and organizational skills.

Qualifications

• HS diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional demeanor and reliable.
• Excellent organizational and time management abilities.
• Strong attention to detail and customer focus.
• Comfortable answering phones and interacting with visitors.
• Ability to manage multiple responsibilities efficiently.

Responsibilities

• Welcome customers and visitors and respond to inquiries.
• Answer incoming calls and direct inquiries to the appropriate team member.
• Provide information about products, services, and company activities.
• Maintain a welcoming, organized front desk area.
• Assist with scheduling appointments and coordinating routine activities.
• Receive and organize mail, deliveries, and documents.
• Maintain accurate visitor and customer records.
• Communicate questions and feedback to the team.
• Support administrative tasks and general customer service.
• Help organize office materials and supplies.
• Ensure customers have a positive experience.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Time management

Customer-focused

Phone etiquette

Multitasking

Reliability

Adaptability

Education

High school diploma

Tools

Office software

Job description

Entertainment Travel Associates in Atlanta is seeking a friendly Front Desk Agent to welcome guests, answer inquiries, and support daily operations in a busy reception area.

This entry-level role offers paid training within a cooperative team, where you will maintain records, assist with scheduling, and help ensure every visitor has a positive experience while developing communication and organizational skills.