Front Office Assistant: Customer Experience & Growth

Entertainment Travel Associates; Atlanta (GA); On-site; USD 47,000 - 52,000; Full time

Job summary

Entertainment Travel Associates is looking for a detail-oriented Front Office Assistant to support daily office operations, greet visitors, answer phones, and handle inquiries with a professional, customer-focused approach.

You will maintain organized records, assist with scheduling and appointments, and support sales and marketing activities. This full-time role offers growth opportunities within a collaborative team environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Friendly, professional, and customer-focused attitude.
• Strong attention to detail.
• Ability to manage multiple responsibilities efficiently.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or office administration is a plus but not required.

Responsibilities

• Welcome customers, visitors, and clients in a friendly and professional manner.
• Answer phone calls and respond to customer inquiries.
• Provide information about products, services, and promotional opportunities.
• Identify customer needs and direct them toward appropriate solutions.
• Assist with scheduling, appointments, and customer records.
• Support sales opportunities generated through customer interactions.
• Prepare promotional materials and office resources.
• Maintain an organized and professional front office environment.
• Assist team members with routine administrative tasks.
• Collaborate with team members to support customer service and business goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Customer service mindset

Detail orientation

Multitasking

Reliability & adaptability

Education

High school diploma or equivalent

Job description

Entertainment Travel Associates is looking for a detail-oriented Front Office Assistant to support daily office operations, greet visitors, answer phones, and handle inquiries with a professional, customer-focused approach.

You will maintain organized records, assist with scheduling and appointments, and support sales and marketing activities. This full-time role offers growth opportunities within a collaborative team environment.