Guest Service Agent - Front Desk with On-Demand Pay & Discounts

Hyatt Hotels Corporation; Warwick (RI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to warmly greet guests, assist with check-in/out, and coordinate front desk tasks. You will handle guest inquiries, upsell services, and collaborate with hotel teams to ensure a seamless stay.

The role emphasizes a courteous, efficient service mindset and the ability to multi-task in a fast-paced environment, with benefits for full-time associates.

Qualifications

• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Greeting & thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and taking care of administrative duties.
• Answering phone.
• Posting charges to appropriate accounts.
• Performing duties on a daily checklist.
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Pleasant and friendly demeanor

Team player and independent

Work with little supervision

Physical mobility and stamina

Pass a background check

Follow instructions

Job description

Waterford Hotel Group is seeking a Guest Service Agent to warmly greet guests, assist with check-in/out, and coordinate front desk tasks. You will handle guest inquiries, upsell services, and collaborate with hotel teams to ensure a seamless stay.

The role emphasizes a courteous, efficient service mindset and the ability to multi-task in a fast-paced environment, with benefits for full-time associates.