Guest Service Agent — Front Desk with Growth & Benefits

Fairfield Inn & Suites Boca Raton; Boca Raton (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Waterford Health and Wellness

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to be the friendly face of the front desk, handling check-ins, check-outs, and guest inquiries with a focus on high-quality service. You will collaborate across departments to meet guest needs and uphold the hotel’s guest experience standards.

The role requires a detail-oriented, customer-focused approach, strong multitasking, and the ability to work flexible hours in a fast-paced hotel environment.

Qualifications

• Detail-oriented with strong time management and customer service skills.
• Pleasant and friendly demeanor with teamwork ability.
• Ability to work independently and adapt to flexible hours.

Responsibilities

• Greet and thank guests in a sincere, friendly manner.
• Check in and check out guests efficiently.
• Assign rooms and handle administrative duties.
• Answer phone and post charges to accounts.
• Follow daily checklists and communicate guest needs across departments.
• Ensure guest satisfaction through proactive service.

Skills

Attention to detail

Time management

Customer service

Pleasant demeanor

Teamwork

Independence

Flexibility

Job description

Waterford Hotel Group is seeking a Guest Service Agent to be the friendly face of the front desk, handling check-ins, check-outs, and guest inquiries with a focus on high-quality service. You will collaborate across departments to meet guest needs and uphold the hotel’s guest experience standards.

The role requires a detail-oriented, customer-focused approach, strong multitasking, and the ability to work flexible hours in a fast-paced hotel environment.