Front Desk Clerk/Sheraton Minneapolis West

Remington Hospitality; Minnetonka (MN); On-site; USD 23,000 - 26,000; Full time

Job summary

Remington Hospitality in Minnetonka, MN, is seeking a Front Desk Clerk at the Sheraton Minneapolis West. You will warmly welcome guests, check them in and out, assist with pre-registration and handle reservations with efficiency.

You should be knowledgeable about front office procedures, cash handling, and posting charges. The role requires flexibility for nights, weekends, and holidays to deliver great guest experiences.

Qualifications

• Team-oriented guest service approach.
• Ability to work collaboratively with hotel staff.

Responsibilities

• Greet and communicate cordially with guests, check them in and out.
• Assist in pre-registration and blocking of reservations.
• Post charges accurately and promptly.
• Handle cash, checks, and credit card transactions correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Team player

Guest service

Job description

Front Desk Clerk/Sheraton Minneapolis West

#26-2991

Location Description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Hourly rate $17 - $19

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws