Front Desk Guest Experience Specialist | DailyPay

White Lodging Services, Inc.; West Lafayette (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

DailyPay — get paid when you need it

Shift swapping via our app

Unlimited employee referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Discounts on hotel rooms, dining, and

Travel discounts

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in/check-out experience across our hotel properties in West Lafayette.

You will follow cash handling procedures and maintain guest privacy in a fast-paced environment. The ideal candidate brings strong communication and a customer-first mindset, with the ability to thrive in a dynamic, guest-facing role.

Qualifications

• Excellent communication and guest service skills.
• Ability to adapt to changing shifts and guest needs.
• Comfort with cash handling and hotel procedures.
• Willingness to learn hotel services and locations.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and follow cash handling and accounting procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience helpful

Stand for long hours

Job description

White Lodging Services, Inc. is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in/check-out experience across our hotel properties in West Lafayette.

You will follow cash handling procedures and maintain guest privacy in a fast-paced environment. The ideal candidate brings strong communication and a customer-first mindset, with the ability to thrive in a dynamic, guest-facing role.