Guest Service Rep/ Breakfast Agent

VISTA HOST INC; Round Rock (TX); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

Vista Host Inc. is seeking a Guest Service Representative / Breakfast Attendant to warmly welcome guests, assist with check-in and check-out, and ensure a smooth start to every stay at our Round Rock property.

You will answer questions, handle reservations, coordinate with housekeeping, and maintain an organized front desk while delivering dependable service in a fast-paced environment. This full-time role offers opportunities to grow in hospitality operations and guest services while

Qualifications

• Friendly, welcoming communication with guests.
• Ability to handle multiple tasks in a fast-paced setting.
• Strong attention to detail and accuracy in guest interactions.
• Calm, kind, and solution-focused when challenges arise.
• Reliable and team-oriented with a strong work ethic.

Responsabilités

• Welcome guests with a friendly, professional attitude.
• Handle check-in/check-out and reservation questions accurately.
• Answer phone and guest inquiries with clear information.
• Address requests and resolve issues promptly, escalating when needed.
• Ensure accurate guest documentation and payment processing.
• Coordinate with housekeeping and other departments to support guests.
• Maintain a clean, welcoming front desk area.

Connaissances

Friendly communication

Customer service mindset

Fast-paced environment

Attention to detail

Team-player

Description du poste

Guest Service Representative / Breakfast Attendant (Full-Time)

Brand: Vista Host Inc.

Category: Other

Industry: Hospitality - Hotels & Lodging

At Vista Host Inc., we believe great hospitality is more than a job—it's a mission. As a Guest Service Representative, you'll be the warm, welcoming first point of contact who helps guests feel supported, celebrated, and truly at home.

Position Summary

You will provide exceptional front desk and guest support throughout each guest's stay. From check-in to check-out, you'll create a smooth, friendly experience by answering questions, resolving concerns with care, and coordinating with the team to keep everything running smoothly.

What You'll Do

• Welcome guests with a friendly, professional attitude and a genuine desire to help

• Handle check-in, check-out, and reservation-related questions accurately and efficiently

• Answer phone and guest inquiries, providing clear information and thoughtful support

• Address guest requests and resolve issues promptly, escalating when needed

• Ensure guest documentation and payment processes are completed correctly

• Coordinate with housekeeping and other departments to support a great guest experience

• Maintain a clean, organized, and welcoming front desk area

What We're Looking For

• Friendly communication and a strong customer service mindset

• Comfort working in a fast-paced environment and managing multiple tasks

• Attention to detail and a commitment to accuracy

• Ability to stay calm, kind, and solution-focused when challenges come up

• Strong reliability and a team-first attitude

Why You'll Love This Role

• Be part of a mission-driven hospitality team

• Make a real difference in how guests experience our property

• Work in a supportive environment where your effort is valued

• Grow your skills in guest services, communication, and operations

Schedule

Full-Time